Terms and Conditions

Effective Date: October 2024
Updated January 28, 2025 

Welcome to HillVital USA! By accessing and using hillvitalusa.com (the “Site”), you agree to abide by these Terms and Conditions. Please read these Terms carefully before using the Site. If you do not agree to any part of these Terms, please discontinue use of our Site immediately.

1. Acceptance of Terms

Your use of this Site and the purchase of any products through the Site are subject to these Terms and Conditions, as well as our Privacy Policy. By accessing or using our Site, you signify your acceptance of these terms. We reserve the right to modify these Terms at any time, and continued use of the Site signifies your acceptance of any changes.

2. Use of the Site

The Site is intended for users who are 18 years or older. By accessing the Site, you represent and warrant that you are of legal age to form a binding contract and will only use the Site in accordance with applicable laws and these Terms.

Prohibited Uses

You may not use the Site:

  • For unlawful purposes or in violation of any federal, state, or local law.
  • To infringe on any intellectual property rights or the rights of others.
  • To distribute malware, viruses, or any other harmful software.
  • To interfere with the security or functionality of the Site or other websites.

We reserve the right to terminate your access to the Site for any violations of these Terms.

3. Product Information and Limitations

All information on our Site regarding products, including descriptions, pricing and availability, is subject to change without notice. While we strive for accuracy, we cannot guarantee that product descriptions or other content are error-free. If a product is not as described upon receipt, please refer to our Return Policy for instructions on resolving the issue.

Product Availability

Product availability is not guaranteed and items may be out of stock. We reserve the right to limit the quantities of any products offered on our Site or to discontinue any product at any time.

Health Disclaimer

Our products are intended for general wellness and are not intended to diagnose, treat, cure or prevent any disease. Information on the Site is not a substitute for professional medical advice. Consult a healthcare provider before using any product, especially if you have underlying health conditions or are on medications.

4. Intellectual Property Rights

All content on our Site, including but not limited to text, graphics, logos, images, and software, is the property of HillVital USA or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of our content is strictly prohibited.

Use of Content

You are permitted to view, print, and download content from our Site for personal, non-commercial use only. You may not modify, distribute, reproduce, or sell any content from our Site without our prior written consent.

5. Order Processing and Payment

HillVital USA’s products are sold and fulfilled through both Amazon and directly through our website. The fulfillment method will be clearly indicated at checkout.

Amazon Fulfillment

For products sold through Amazon, you will be redirected to Amazon’s website to complete your purchase. Orders placed on Amazon are subject to Amazon’s own Terms and Conditions, Privacy Policy and Return Policy.

Direct Website Fulfillment

For purchases made directly through our website, customers will be able to complete their orders and payments securely on our platform. All payment information will be handled in accordance with our secure payment processing protocols.

Pricing and Promotions

Prices for our products are displayed in U.S. dollars. Promotional offers and discounts are subject to specific terms and may be discontinued at any time. For more details on payment methods and processing terms, please refer to our policies directly.

6. Shipping and Delivery

HillVital USA products are sold and fulfilled through both Amazon and our website. Shipping and delivery terms will vary based on the selected fulfillment method.

Amazon Fulfillment
When you place an order for our products through Amazon, you will have access to Amazon’s shipping options, delivery times, and associated fees at checkout. Amazon offers various shipping methods, including standard and expedited shipping.

Direct Website Fulfillment
For orders placed directly on our website, shipping options and delivery times will be provided during the checkout process. Customers can expect a confirmation email with order details and tracking information.

Order Tracking

Once your order has been placed, you will receive a confirmation email from either Amazon or our website with your order details and tracking information. You can track your shipment through your account on the respective platform.

Delivery Issues
For any issues related to delivery, such as delays or non-receipt of items, please contact either Amazon Customer Service directly for Amazon orders or our customer support for orders made through our website.

7. Returns and Refunds

All returns and refunds for HillVital USA products will depend on the fulfillment method selected at the time of purchase.

Amazon Fulfillment

If you are not satisfied with your purchase from Amazon, you may initiate a return within Amazon’s designated return window. To initiate a return:

  • Go to your Amazon account and navigate to “Your Orders.”
  • Find the order containing the item you wish to return.
  • Select “Return or Replace Items” and follow the on-screen instructions.

Direct Website Fulfillment

If you purchase directly from our website and wish to return a product, you may initiate a return within 30 days . For detailed instructions on returning products purchased from our website, please contact our customer service using our contact form.

Exchanges are not accepted.

Refunds

Refunds will be processed according to the policies of the respective fulfillment method. For Amazon orders, refunds will be issued according to Amazon’s policy. For direct website orders, refunds will be processed per our return policy.

Exclusions

Some items may be ineligible for return based on Amazon’s policy or our website’s return policy, such as items marked as non-returnable or those that are opened and used. For detailed information on return eligibility and specific conditions, please refer to the relevant return policy.

Customer Support

For any issues or questions regarding returns and refunds, please contact Amazon Customer Service directly for Amazon orders or our customer service for direct website orders.

8. Limitation of Liability

To the fullest extent permitted by law, HillVital USA and its affiliates, officers, directors, employees, and agents are not liable for any damages arising from:

  • Your use of or inability to use the Site.
  • Errors, inaccuracies, or omissions in the content on our Site.
  • Unauthorized access to or use of our servers and any personal information stored therein.

HillVital USA’s total liability for any claim related to the use of our Site or purchase of our products shall not exceed the amount paid by you for the products giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless HillVital USA and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses, including reasonable attorney fees, arising from your violation of these Terms, your use of the Site, or your infringement of any intellectual property rights.

10. Privacy and Data Protection

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you agree to the terms of our Privacy Policy.

11. Governing Law and Jurisdiction

These Terms and any disputes arising from your use of our Site or purchase of products are governed by the laws of the United States and the State of Florida, without regard to its conflict of law principles. Any legal action or proceeding will be filed in the state or federal courts located in Florida, and you consent to the jurisdiction of such courts.

12. Changes to These Terms

We may update these Terms and Conditions at our discretion and post the revised Terms on this page with an updated effective date. Continued use of our Site following any changes indicates acceptance of the updated Terms.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

HillVital USA
Email: info@hillvitalusa.com
Address: 3363 NE 163rd St, STE 709, North Miami Beach, FL 33160