Privacy Policy

Effective Date: October 2024

HillVital USA (“we,” “our,” or “us”) respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, hillvitalusa.com (the “Site”), or purchase our products.

By accessing or using our Site, you consent to the terms outlined in this Privacy Policy. We may update this policy periodically, and any changes will be posted here with an updated effective date.

1. Information We Collect

a. Personal Information

We collect personal information when you interact with us directly or through the Site. This includes:

  • Contact Details: such as name and email address.
  • Account Information: for registered users, we collect usernames, passwords, and account preferences.

b. Automatically collected information

Certain information is collected automatically when you interact with our Site, such as:

  • Device information: IP address, browser type, operating system, and device identifiers.
  • Usage data: including pages visited, time spent on each page, and click-through rates.
  • Cookies and tracking technologies: we use cookies, pixels, and similar technologies to enhance user experience and track user interactions on our Site.

c. Health and product usage information

If you provide product reviews or information related to your experience with our products, we may collect this information to better understand product effectiveness and user needs. However, we will only process such information with your consent and will anonymize it whenever possible.

2. How We Use Your Information

We use your personal information to:

  • Fulfill orders and deliver services: process transactions, manage shipping, and provide customer support.
  • Improve and customize our site and services: optimize Site performance and deliver content tailored to your preferences.
  • Conduct research and product improvement: use anonymized and aggregated data to improve product offerings, conduct research, and enhance user satisfaction.
  • Communicate with You: respond to inquiries, provide updates on your orders, and send promotional offers (with consent).
  • Conduct marketing and promotions: if you opt-in, we may send promotional communications about our products and services.
  • Comply with legal obligations: as required by law, such as responding to legal requests and protecting our rights.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following cases:

  • With service providers: third-party service providers assist us in operating the Site, processing payments, delivering orders, and analyzing data. These providers are contractually obligated to use your information only as needed to provide these services.
  • With business partners: if we collaborate with trusted business partners for research, product development, or marketing purposes, we may share aggregated, anonymized data that does not personally identify you.
  • With legal authorities: if required by law, we may disclose your information in response to legal requests, to protect our rights, or to comply with regulatory requirements.

4. Visitor Tracking Information

Pixel Tags

HillVital USA Site may also track your usage of the site through the use of pixel tags (also called clear gifs or web beacons). A pixel tag is a tiny graphic on a web page that is used to track pages viewed. Pixel tags tell the web site server information such as the IP address and browser type related to the visitor’s computer. Pixel tags may be placed on online advertisements that bring people to a HillVital USA website and on different pages of our sites. Web beacons provide us with information on how many times a page is opened and which information is consulted.

Social Plugins

This site may use social plugins (e.g., the Facebook “Like” button) to enable you to easily share information with others. When you visit our site, the operator of the social plugin may be able to place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our site. If you are logged into the associated social media web site (e.g., Facebook) while browsing on our website, the social plugin allows that social media web site to receive information that you have visited our website. The social plugin may also allow the social media web site to share information about your activities on our website with other users of their social media web site. For more information about the information shared via a particular social media plugin, you should refer to that social media site’s privacy statement.

Google Analytics

Some of our websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to analyze use patterns and may collect information about your use of the website, including your IP address. More information on Google Analytics can be found here.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies on our Site to:

  • Enhance user experience: cookies help remember your preferences and facilitate smoother navigation.
  • Collect usage data: tracking technology helps analyze traffic and user behavior to improve Site performance.
  • Enable targeted advertising: if you consent, cookies may be used to deliver ads that are relevant to your interests.

You can control cookie settings through your browser or use opt-out options where applicable. Note that disabling cookies may impact the functionality of certain features on our Site.

6. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your personal information from unauthorized access, alteration, or disclosure. However, no online data transmission is entirely secure. We advise using strong passwords and secure connections when accessing our Site.

How do we protect your personal information?

We have implemented reasonable safeguards designed to protect your information from loss, misuse, alteration, or destruction. Third parties working with us are also required to protect your personal information. However, internet transmissions are not completely secure, and you understand that we cannot guarantee the absolute security of the personal information you transmit. You are responsible for taking the necessary precautions for secure interactions with us.

7. Data Retention

We retain your personal information to provide our products and services, interact with you, run our business, comply with our legal obligations, and defend potential claims or actions. The retention period may vary based on the nature of the data, potential risks associated with unauthorized use or disclosure, and applicable legal requirements.

7. Your Rights and Choices

General Rights

Under U.S. laws, and particularly if you are a California resident, you may have the right to:

  • Access and request a copy of your data: you may request to see what personal information we hold about you.
  • Request deletion of your data: you can ask us to delete certain personal information, subject to legal exceptions.
  • Opt-out of marketing communications: unsubscribe links are available in all our promotional emails, or you can contact us to adjust your preferences.
  • Manage cookies and tracking preferences: adjust your browser settings or use the “Do Not Track” option.
  • Object to processing and restrict processing: if applicable, you may limit the way we use your information for certain purposes.

For any requests, please contact us at info@hillvitalusa.com. We will respond within a reasonable timeframe as required by law.

Additional Rights for Residents of Virginia, Colorado, Utah, and Connecticut

If you are a resident of Virginia, Colorado, Utah, or Connecticut, you may have the following rights:

  • Confirmation of processing: to confirm whether we process your personal information.
  • Access and correction: to access your personal information and correct any inaccuracies.
  • Deletion: to delete your personal information that we have collected.
  • Portability: to receive a copy of your personal information in a portable and readily usable format.
  • Opt-out of processing: to opt out of targeted advertising, automated decision-making, or profiling that produces legal or similarly significant effects.

Residents of Colorado, Connecticut, and Virginia: we will obtain your consent before processing sensitive information and allow you to withdraw consent. Utah residents may opt out of certain types of sensitive information processing.

If you exercise these rights, HillVital USA will not discriminate against you. However, exercising certain rights may impact your ability to use or access certain Site features or our services. You may also have the right to appeal our decision if we deny your rights request by contacting us.

Rights for Residents of Washington

If you are a resident of Washington, we follow all applicable data protection regulations specific to consumer health data.

8. Children’s Privacy

Our Site is intended for general audiences and is not designed for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information on our Site, please contact us so we can take appropriate action.

9. Research and Analysis

To improve our products, we may use anonymized, aggregated data for research purposes. This helps us analyze trends, optimize our product offerings, and conduct scientific studies on the effectiveness of certain ingredients or formulations. All research complies with relevant privacy laws and ethical standards, and any shared findings will not identify individuals.

10. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy applies only to information collected by HillVital USA. We encourage you to review the privacy policies of third-party websites as we are not responsible for their practices.

11. Changes to Our Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or relevant laws. We will post any updates on this page and, if significant, notify users by email or through a notice on our Site.

12. Contact Us

For questions, comments, or requests regarding this Privacy Policy or your personal information, please contact us at:

HillVital USA, LLC
Email: info@hillvitalusa.com
Mailing address: 3363 NE 163rd St, STE 709, North Miami Beach, FL 33160

Product Enquiry